Usage Monitoring

Usage Monitoring - Plateau's commitment

Plateau is pleased to offer its customers the following Usage Monitoring features, in accordance with CTIA’s Consumer Code:

Plateau customers on wireless plans that include limited voice, data allowances, and pay as you go text messaging will receive (at no charge) a text message and/or e-mail delivered to affected phones on the account alerting you that you will incur overage charges both as you approach and once you exceed your allowances for voice and data.  For text messaging, you will be alerted when $5 of use is incurred and then incrementally throughout the rest of the month. 

Customers will get notifications when 75% and 90% of data and minute allowances are used under their plans, as well as when the total allowance under plans has been used.  These notifications will also alert customers that they will incur overage charges.

If you have any questions concerning this service, please feel free to contact us at 1.877.PLATEAU.  We look forward to continuing to provide you the best possible customer service. 

Plateau has made a voluntary commitment to help consumers make informed choices when selecting their wireless service and has adopted the principles, disclosures and practices of the Cellular Telephone Industries Association (CTIA) Consumer Code. The CTIA’s Consumer Code can be found here.

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