Acceptable
Use Policy

Acceptable Use Policy for Broadband Internet Services

  1. Network and Usage Restrictions
    • restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Broadband Service (except for safety and security functions such as parental controls, for example), including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others' ability to use, send, or retrieve information;
    • restrict, inhibit, interfere with, or otherwise disrupt performance of the Broadband Service or cause a performance degradation,
    • regardless of intent, purpose or knowledge to the Broadband Service or any Plateau (or Plateau supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any Plateau (or Plateau supplier) facilities used to deliver the Broadband Service;
    • resell residential Broadband Service or otherwise make available to anyone outside the premises the ability to use the residential Broadband Service (for example, through wi-fi or other methods of networking), in whole or in part, directly or indirectly;
    • connect Plateau equipment to any computer outside of your premises;
    • interfere with computer networking or e-communications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to “crash” a host; and
    • accessing and using the Broadband Service with anything other than a dynamic Internet Protocol (“IP”) address that adheres to the dynamic host configuration protocol (“DHCP”). You may not configure the Broadband Service or any related equipment to access or use a static IP address or use any protocol other than DHCP unless expressly permitted to do so by Plateau.
  2. Conduct and Information Restrictions
    • avoid incurring charges for or otherwise being required to pay for usage of the Broadband Service;
    • invade another person’s privacy, stalk, harass, or otherwise violate the rights of other persons;
    • undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;
    • post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be unlawful;
    • upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Broadband Service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;
    • collect, or attempt to collect, personal information about third parties without their consent;
    • transmit unsolicited bulk or commercial messages commonly known as spam,
    • send voluminous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service;
    • initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme;
    • participate in the collection of voluminous amounts of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including spyware) designed to facilitate this activity;
    • collect responses from unsolicited bulk messages;
    • falsify, alter, or remove message headers;
    • falsify references to Plateau or its network, by name or other identifier, in messages;
    • impersonate any person or entity, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity (for example, phishing);
    • violate the rules, regulations, terms of service, or policies applicable to any network, server, computer database, service, application, system, or website that you access or use;
  3. Technical Restrictions
    • use the Internet service or facilities for web-hosting, e-mail hosting, or other unusually high-bandwidth consumption unless you have made special subscription arrangements with Plateau and the usage does not otherwise violate law or regulation;
    • access any other person's computer or computer system, network, software, or data without his or her knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so
    • use or distribute tools or devices designed or used for compromising security or whose use is otherwise unauthorized, such as password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan horse programs. Unauthorized port scanning is strictly prohibited;
    • copy, distribute, or sublicense any proprietary software provided in connection with the Broadband Service by Plateau or any third party, except that you may make one copy of each software program for back-up purposes only;
    • distribute programs that make unauthorized changes to software (cracks);
    • for subscribers of the residential Broadband Service, use or run dedicated, stand-alone equipment or servers from the premises that provide network content or any other services to anyone outside of your premises local area network (“premises LAN”), also commonly referred to as public services or servers. Examples of prohibited equipment and servers include, but are not limited to web-hosting, and proxy services and servers;
    • for subscribers of the residential Broadband Service, use or run programs from the premises that provide network content or any other services to anyone outside of your premises LAN, except for personal and non-commercial residential use;
    • service, alter, modify, or tamper with Plateau equipment or Broadband Service or permit any other person to do the same who is not authorized by Plateau;
  1. Customer Obligations
  2. Plateau's Rights
  3. Service Restrictions
    1. E-mail and Web-Hosting Services
      1. Unsolicited E-mail Prohibited - You may not use Plateau hosted E-mail addresses for the purpose of sending unsolicited E-mail. You may not use or cause to be used Plateau ’s equipment, network connectivity, or other resources to originate, deliver, relay or otherwise transmit unsolicited E-mail messages. You may not engage in any of the foregoing prohibited activities by using the service of any other provider, third-party agent, remailing service or address forwarding service, in such a way that Plateau ’s network addresses or Plateau hosted web or E-mail services are in any way identified as being associated with the sending of unsolicited E-mail.
      2. Unauthorized use, or forging, of mail header information (e.g. “spoofing”) is prohibited.
      3. Fraudulent Activity Prohibited – You may not use Plateau E-mail and web-hosting services to make fraudulent offers to sell or buy products, items, services, or to advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters.” You may not use techniques to hide or obscure the source of any e-mail or other communication.
      4. Plateau reserves the right to suspend or delay delivery of E-mail to customers utilizing Plateau E-mail services and/or the virtual domain E-mail if the volume of E-mail being redirected, stored, or delivered on the customer’s behalf is deemed excessive. Excessive traffic is defined as any amount of E-mail that consumes more than 1GB of disk storage space per individual mailbox or any volume of E-mail traffic that noticeably degrades performance on the server in question, in the sole discretion of Plateau.
      5. The Broadband Service may not be used to communicate or distribute e-mail or other forms of communications in violation of Section I of this AUP. As described below in Section III of this AUP, Plateau uses reasonable network management tools and techniques to protect customers from receiving spam and from sending spam (often without their knowledge over an infected computer).
      6. Plateau is not responsible for deleting or forwarding any e-mail sent to the wrong e-mail address by you or by someone else trying to send e-mail to you. Plateau is also not responsible for forwarding e-mail sent to any account that has been suspended or terminated. This e-mail will be returned to the sender, ignored, deleted, or stored temporarily at Plateau's sole discretion.
    2. Instant, Video, and Audio Messages
    3. Personal Web Pages and File Storage
  1. Network Usage and Data Consumption Restrictions
  1. Governing Law/Resolution of Disputes - Arbitration
  2. Governing Law/Resolution of Disputes - Governing Law

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