Legal Information

* Póngase en contacto con el servicio de atención al cliente de Plateau si necesita esta página traducida al español.

Network Management Policy

Plateau (“Plateau” or “Company”) provides this Policy in order to disclose its network management practices in accordance with the FCC’s Open Internet Rules. Information about Plateau’s other policies and practices concerning broadband are available at www.Plateautel.com (“Plateau Website”).

Plateau manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. Plateau wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through E-mail and video conferencing.

Plateau manages its network for a number of reasons, including optimization, as well as congestion-and security-protocol-management. Plateau’s customers generally will not be impacted by the protocols and practices that Plateau uses to manage its network.

Plateau’s Network Management Practices

Plateau uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Such management tools and practices include the following:

I. Managing Congestion

Plateau provides high speed Internet access using a number of different technology platforms, including fiber, Digital Subscriber Line (DSL), fixed wireless and mobile wireless technology. These different platforms have different capacities and characteristics, and may be managed in different ways. In general, Plateau periodically monitors the connections on its network in the aggregate to determine the rate of utilization. Network monitoring tools notify the Network Operations Center if congestion or near-congestion occurs. In general congestion on Plateau’s fiber and DSL networks is unlikely because Plateau configures twice the network capacity (100% duplication) that it actually needs through diverse routers. If congestion emerges on the network, however, Plateau will take appropriate measures to relieve congestion such as by augmenting available bandwidth or adding transport capacity back to the core routers. Due to inherent capacity limitations of wireless systems, congestion may occur on Plateau’s wireless systems. Wireless spectrum is a limited resource, which all users must share. Accordingly, Plateau manages all wireless network traffic to provide an acceptable experience to all customers. Internet traffic on the wireless network is managed as follows:

Users are provided data allotments based on the plan they choose. Up to the limits of this allotment, users are allowed speeds up to the maximum specified for their plan and within the current resource demands of the wireless network. Beyond this allotment, users are rate limited to a slower speed dependent on the plan of their choosing.

During periods of network congestion on Plateau’s mobile broadband Internet network, the network may temporarily limit speeds or the amount of data that users can transfer based on industry standard protocols, such as proportional fairness schedulers, inherent in the air interface between the customer device and the network. This management is designed to ensure that no one user is denied access to the network.

On all of Plateau’s networks, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on Plateau’s network.

Customers using conduct that abuses or threatens the Plateau network or which violates the company’s Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.

Plateau’s network and congestion management practices on Plateau’s fiber and DSL networks are ”application-agnostic”, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. Plateau’s network management practices do not relate to any particular customer’s aggregate monthly data usage.

II. Network Security

Plateau knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by providing resources to its customers for identifying and reporting such threats as spam, viruses, firewall issues, and phishing schemes. Plateau also deploys spam filters in order to divert spam from an online customer’s E-mail inbox into a quarantine file while allowing the customer to control which E-mails are identified as spam. Customers may access the spam files through the E-mail. Spam files are automatically deleted if not accessed within 30 days.

As its normal practice, Plateau does not block any protocols, content or traffic for purposes of network management except that the company may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. Plateau also has a port filtering policy aimed at reducing the spread of computer-related viruses and protecting your computer from intruder access.

III. Device Attachment Rules/Application Specific Behaviors

Except as may be provided elsewhere herein, Plateau does not currently engage in any application-specific behaviors, nor does it employ device attachment rules for its network. Customers may use any lawful applications or devices with Plateau that are compatible with Plateau’s networks.

IV. Monitoring Schedule

Plateau checks its usage logs on a weekly basis to determine utilization on its network. When utilization reaches 80%, Plateau adds capacity or reroutes traffic on its fiber and DSL networks to relieve congestion. Plateau also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, Plateau provides notification to the customer via E-mail or phone. If a violation of Plateau’s policies has occurred and such violation is not remedied, Plateau will seek to suspend or terminate that customer’s service.

V. Network Management Technology

Plateau employs a variety of industry-standard tools, applications and devices to monitor, secure and maintain its network, including the following:

  • Deep packet inspection technology
  • IT infrastructure management/monitoring tools

VI. Service Descriptions

Plateau offers broadband over DSL and fiber technologies. Click here for Plateau's services, offerings, and rates.

VII. Network Performance

Plateau makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by Plateau’s network. Plateau measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets. However, customer’s service performance may also be affected by one or more of the following:

  1. The particular websites being accessed
  2. Capacity in the public Internet beyond Plateau’s network
  3. Customer’s computer and equipment (including wireless router)
  4. Inside wiring at customer’s premise
  5. Other users’ use of Plateau’s wireless networks

VIII. Specialized Services

Plateau does not provide any specialized services.

For questions, complaints or requests for additional information, please contact Plateau at: legalnotices@plateautel.com

Want More News and Special Offers?

Subscribe to our mailing list to receive special offers and updates.