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Network Management FAQ's

What is network management?

Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity. Network management includes congestion-and security-protocol-management. While maintaining its network, Plateau is also promoting the dynamic benefits of an open and accessible Internet. So, the broadband experience of Plateau’s customers will generally not be impacted by the industry-standard network management techniques used by Plateau.

Which parts of the network does Plateau manage?

Plateau manages the network up to the modem. Plateau does not control the operation of specific websites that may slow down during busy periods or the overall performance of the public Internet.

Why does Plateau manage its network?

Plateau manages its network in order to provide the ultimate broadband Internet service to its customers. Plateau acknowledges that bandwidth and network resources are not infinite and must be reasonably confined. In order to bring you the best possible broadband Internet experience, Plateau enforces network management policies that limit network congestion and delay while ensuring that all Internet content is treated fairly and is not unlawfully blocked or degraded. Plateau’s network management practices are intended to protect the network, and Plateau’s customers, from network congestion, threats to the network, security attacks, viruses and spam. Plateau manages its network in a way that is transparent and not unreasonably discriminatory.

How does Plateau manage its network?

Plateau has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. Plateau may use one or more of the following industry standard techniques to manage its network. This list is not exhaustive:

  • Monitoring the network to identify congestion, security breaches, malware or damage to the network
  • Rerouting Internet traffic to relieve congestion
  • Port Filtering
  • Additions or upgrades to increase network capacity
  • Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network
  • Using security protocols to ensure authentication of customers
  • Providing resources to customer’s for identifying and reporting spam, viruses, firewall issues, and phishing schemes
  • Filtering spam
  • Preventing viruses from harming the network
  • Thwarting denial of service attacks
  • Rate limiting certain traffic on Plateau’s fixed wireless network

Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses. Reasonable network management practices ensure that you will have the best possible broadband Internet experience.

Will Plateau’s network management impact my online experience?

Plateau uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards. In accordance with Plateau’s policies, Terms and Conditions for Service, Broadband Internet Acceptable Use Policy (“AUP”), and the Internet Service Agreement, customers have agreed to comply with all current bandwidth, data storage, and other limitations on Plateau’s Broadband Internet Services. Thus, Plateau’s tools and practices will generally impact only users that have violated the terms of Plateau’s policies, AUP, Terms and Conditions for Service, or the Internet Service Agreement. Users are also more likely to experience an impact on online experience during peak periods where congestion is prevalent.

What can I expect if I am in violation of Plateau’s policies, the Broadband Internet AUP,Terms and Conditions of Service or the Internet Service Agreement?

If you, the customer, are in violation of any of the foregoing, the impact to your online experience may include, but will not necessarily be limited to, any one or all of the following:

  • Notification by Plateau that you are in violation of the company’s policies, Terms and Conditions or agreement and given a reasonable timeframe in which to take corrective action
  • Removal or blockage of material that has resulted in the violation including, but not limited to, illegal content
  • Suspension or delay of the delivery of E-mail if deemed excessive
  • Filtering of Internet transmissions
  • Suspension or termination of your broadband Internet service account

Customers could also experience longer download or upload times or slower web surfing.

How will I know if my account is suspended because of a violation of Plateau’s policies, the Broadband Internet AUP, Terms and Conditions of Service or Service Agreement?

Generally, you will have received a notification from Plateau that you have committed a violation and would have been given a period of time during which to take corrective action. If, however, your violation persists, you will discover that you are unable to access the Internet through Plateau’s Broadband Internet Service. You will be unable to surf the web or conduct online activities.

What should I do if my account is suspended?

If your account is suspended, you should contact Plateau and follow Plateau’s instructions for reinstating service.

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