Network Management FAQ's | Plateau

Network Management FAQ's

Network Management FAQ's

What is network management?

Which parts of the network does Plateau manage?

Why does Plateau manage its network?

How does Plateau manage its network?

  • Monitoring the network to identify congestion, security breaches, malware or damage to the network
  • Rerouting Internet traffic to relieve congestion
  • Port Filtering
  • Additions or upgrades to increase network capacity
  • Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network
  • Using security protocols to ensure authentication of customers
  • Providing resources to customer’s for identifying and reporting spam, viruses, firewall issues, and phishing schemes
  • Filtering spam
  • Preventing viruses from harming the network
  • Thwarting denial of service attacks
  • Rate limiting certain traffic on Plateau’s fixed wireless network

Will Plateau's network management impact my online experience?

What can I expect if I am in violation of Plateau’s policies, the Broadband Internet AUP,Terms and Conditions of Service or the Internet Service Agreement?

  • Notification by Plateau that you are in violation of the company’s policies, Terms and Conditions or agreement and given a reasonable timeframe in which to take corrective action
  • Removal or blockage of material that has resulted in the violation including, but not limited to, illegal content
  • Suspension or delay of the delivery of E-mail if deemed excessive
  • Filtering of Internet transmissions
  • Suspension or termination of your broadband Internet service account

Customers could also experience longer download or upload times or slower web surfing.

How will I know if my account is suspended because of a violation of Plateau’s policies, the Broadband Internet AUP, Terms and Conditions of Service or Service Agreement?

What should I do if my account is suspended?

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