Plateautel

Emergency Rental Assistance Program

If you are a renter or know someone who is, money is now available from the state to assist with paying your utility bills. Plateau is working with the state to provide payment assistance to residential customers who have fallen behind on their bill. The application for the State of New Mexico Emergency Rental Assistance Program through the New Mexico Department of Finance and Administration (DFA) is available at: https://www.renthelpnm.org/

Once the application is processed, and if approved by DFA, payment will be made directly to Plateau and your account will be credited to reflect the amount of payment. This payment will be shown on your next bill. Your service will not be disconnected while your application is being processed.

If you have any questions or need additional assistance, please contact Customer Care at 1-877-752-8328 or ERAP@plateautel.com.

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