Accessible Assistance

Plateau provides products and services to requesting customers with visual impairments for easier digital content engagement.

Plateau offers accessibility for customers that are blind or visually impaired. Plateau's video platform provides support of audible accessibility for the enjoyment of Plateau's programming on any TV in the home and for recording programs in the cloud for playback on linked devices.

To obtain additional information, please call us at 1-877-752-8328 or visit

Additional Accessibility Support

Bill Reading – Customer service representatives will read the customer's bill over the phone, upon request. Customers may also pay their bill over the phone.

Video Description – Audio-narrated descriptions of the key visual elements of a TV program or movie are available through the Plateau Stream video product. The application supports VoiceOver / TalkBack / VoiceView, making it fully compliant with the FCC's CVAA requirement for TVs.

When enabling the feature on the Apple / Android / Amazon device’s operating system ("OS"), the user will be able to do the following:

  • Channel and Program Selection - Allows the user to select channels and programs via channel up/ down, physical numeric or on screen guides and menus.
  • Display Channel/ Program Information - Function that allows the user to move focus state to read any text displayed with in the app
  • Playback Functions - Allows the OS to read buttons so the user can control playback functions (ex. Play, pause rewind, fast forward, stop and record).

On Apple TV:

  • Go to OS Home screen and select Settings
  • Select General
  • Select Accessibility
  • Select VoiceOver option to On
  • Enable "DirectTouch" (using two fingers, rotage on the Siri remote touchpad until the rotor dial displays "DirectTouch")
  • Disable "Read Screen After Delay"
  • Disable "Vertical Navigation"

On Android TV:

  • Go to OS Home screen and select Settings
  • Select Accessibility
  • Select Talkback option to Enabled
  • Note: Testing only validated using TalkBack Settings Version leanback or newer version

On Amazon Fire TV:

  • Go to OS Home screen and select Settings
  • Select Accessibility
  • Select VoiceView option to On
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